FAQs

General Information

What is a Cash & Carry marketplace?

CashCarry.uk is a UK-based, AI-powered wholesale platform designed to streamline bulk purchasing for businesses across the UK and Europe. It connects retailers, restaurants, and resellers with a diverse range of products sourced directly from suppliers in the UK and EU. By leveraging advanced logistics and fulfillment services, CashCarry.uk offers efficient, cost-effective solutions for stocking and distributing goods.

Who can shop from our marketplace?

CashCarry.uk is designed primarily for businesses, including retailers, wholesalers, restaurants, caterers, and online resellers. While it’s a B2B-focused platform, eligible business customers of all sizes—from small convenience stores to large distribution companies—are welcome to register and place orders. Individual consumers without a business account are not currently eligible to shop.

What are your operating hours?

CashCarry.uk operates as an online wholesale platform, accessible 24/7 for browsing and placing orders. This ensures that businesses can manage their procurement needs at any time that suits them.

For inquiries, support, or assistance, our customer service team is available during standard UK business hours:

  • Monday to Friday: 9:00 AM – 5:00 PM

  • Saturday and Sunday: Closed

Please note that specific delivery times or warehouse collection hours may vary depending on the suppliers, your location or the logistics partner involved.

For detailed information regarding deliveries or collections, feel free to contact our support team.

Where are you located?

CashCarry.uk operates primarily as an online wholesale platform, accessible to customers across the UK and Europe. While it does not have a public-facing retail location, its registered office is at 128 High Street, Herne Bay, Kent, CT6 5JY

Deliveries are facilitated through a partnership with BidTrans, enabling efficient distribution throughout the UK and Europe.

Do I need a membership to shop?

Yes, CashCarry.uk is a business-to-business (B2B) wholesale platform, and registration is required to access its services, as a customer you can register FREE of charge. The platform is designed exclusively for businesses such as retailers, wholesalers, restaurants, caterers, and online resellers. Individual consumers without a registered business are not eligible to shop on CashCarry.uk.

To register, you'll need to provide relevant business information during the sign-up process. Once your account is activated, you'll have access to a wide range of products at wholesale prices, with no minimum order requirements.

Ordering & Purchasing

How do I place an order?

Orders on CashCarry.uk are placed exclusively online through our platform. To place an order:

  1. Create an Account: If you haven’t already, sign up for a business account on CashCarry.uk.

  2. Browse Products: Search for products from CashCarry.uk or from any of the approved sellers listed on the platform.

  3. Add to Cart: Once you've found the products you want, simply add them to your cart.

  4. Review Order: Before proceeding to checkout, double-check your cart for quantities and products.

  5. Checkout and Payment: Complete your purchase by entering your shipping details and choosing a payment method.

  6. Confirmation: After payment, you'll receive an order confirmation, and your goods will be prepared for shipping or collection, depending on your chosen delivery method.

If you need any assistance while placing an order, feel free to reach out to our customer support team.

Is there a minimum order amount?

No, there is no minimum order amount on CashCarry.uk. You can purchase as little or as much as you need, giving you the flexibility to manage your inventory according to your business requirements.

Can I reserve stocks?

No, we do not offer a stock reservation service. Most of our offers are in high demand and can sell out quickly. To ensure you secure the products you need, we recommend placing your order as soon as possible.

What forms of payment do you accept?

At CashCarry.uk, we offer two secure payment methods to ensure a smooth and transparent transaction process:

  1. Bank Transfer

    • Customers can pay directly into the seller's designated business bank account. In this case, the customer and seller are responsible for confirming payment and shipment.

  2. Escrow Payment (Card Payment)

    • For added security, we offer a card payment option through our integrated Escrow service. When you pay via Escrow, the full order amount is securely held by us until the customer confirms receipt of the goods and verifies that they match the order. Once verified, the payment (minus our standard selling fee and processing fee) is released to the seller.

Additionally, invoices are automatically generated:

  • Proforma Invoices are created when customers choose to pay via bank transfer.

  • Fiscal Invoices are issued for orders completed using the Escrow payment method.

This system ensures transparency, reliability, and protection for both buyers and sellers throughout the transaction.

Click here to find out more about invoices and payments.

Do you offer bulk discounts?

We believe in fostering long-term relationships with our customers, which is why we’ve created a Loyalty Program that rewards your continued business.

While we do not have traditional bulk discounts, here’s how you can save more:

  1. Free Account

    • Creating an account with CashCarry.uk is completely free, and it grants you instant access to our wholesale pricing across all products, including those from our partner suppliers. There are no hidden fees or commitments required.

  2. Earn Loyalty Points on Every Order

    • Each time you place an order, you earn loyalty points based on your total spend. These points are automatically tracked by our system.

  3. Redeem Discounts

    • Your loyalty points can be redeemed for discounts on future orders, helping you save more as your business grows. The more you order, the more you earn!

Our Loyalty Discount Program is simple, transparent, and rewarding—making it easier for you to enjoy ongoing savings as you continue to purchase from CashCarry.uk.

Shipping & Delivery

Do you offer delivery services?

Yes, CashCarry.uk provides comprehensive delivery services across the UK and Europe, tailored to meet the needs of various businesses:

  • Nationwide and EU-Wide Delivery: We ensure deliveries throughout the United Kingdom and European Union, facilitating efficient and timely shipping for our customers. 

  • Flexible Delivery Options: Depending on your location and order size, we offer different delivery methods, including full truckloads and smaller, more accessible vehicles for areas with traffic restrictions. 

  • Fulfillment Services: Through our partnership with BidTrans, we provide storage and fulfillment services in the UK and Europe, allowing for faster and more cost-effective deliveries. 

  • Specialized Services: We cater to specific business needs such as Amazon Wholesale, B2B dropshipping, and HoReCa (Hotels, Restaurants, and Catering) distribution, ensuring that products reach their destinations efficiently.

Please note that delivery charges are calculated based on the volume ordered, the type of goods, location of the stock and destination of your order. For more detailed information or to arrange a delivery, feel free to contact our customer service team.

What are the delivery charges?

At CashCarry.uk, delivery charges are calculated based on the volume and destination of your order. While specific rates are not publicly listed, the platform offers flexible delivery options tailored to your business needs which are visible at checkout.

Delivery Options:

  • Express Courier Delivery: Available for most orders, with charges varying depending on the size and destination.

  • Pallet Delivery: For larger orders, pallet delivery options are available, with charges determined by the volume and destination.

  • Fulfillment Services: Through partnerships with fulfillment centers, CashCarry.uk offers storage and distribution services to streamline your supply chain.

Note: Delivery charges are separate from product prices and will be calculated at checkout based on your order details.

For the most accurate and up-to-date information on delivery charges, please contact our customer service team or refer to the checkout process on our platform.

How long does delivery take?

Each product has its own delivery time, and we aim to deliver as quickly as possible. Products are grouped according to the warehouse they are stored in, and transport costs are automatically calculated at checkout. The estimated delivery time for each product is clearly displayed on our website.

Can I track my delivery?

Yes, tracking is available for both parcels and pallets. You will receive tracking details once your order has been dispatched, allowing you to monitor the progress of your delivery.

Do you ship outside the local area?

Yes, we deliver across the UK and Europe. However, if you require delivery to an island or an area with difficult access where HGVs are unsuitable, please contact us prior to placing your order. We will need to manually organise your delivery. Orders placed without prior confirmation may be cancelled. For further details, please refer to our Delivery page.

Products & Inventory

How often is your stock updated?

Our stock is updated in real-time. As soon as new inventory is added or existing items are sold out, the platform reflects these changes immediately, ensuring that product availability and pricing are always accurate.

Please note that some of our suppliers also list their products on other platforms. As a result, there may be rare occasions where stock becomes unavailable shortly after your order is placed. In such cases, your order may be cancelled almost immediately, and you will be notified accordingly.

Can I request specific products not currently in stock?

Yes, if you're looking for a specific product that isn't currently available on our platform, you can submit a request. We will do our best to source and supply it for you through our network of verified suppliers.

Are your products sold individually or in bulk only?

Most of our products are sold in bulk (wholesale), as we are a wholesale platform designed for business customers. However, some items—depending on their nature or supplier packaging—may also be available for individual purchase. Product listings will clearly indicate the unit of sale.

Are there expiry dates or shelf-life details on food items?

Yes, all food items listed on CashCarry.uk include clear information regarding expiry dates or shelf-life, where applicable. This ensures you can make informed purchasing decisions and manage your stock effectively. If specific shelf-life details are not visible on a product listing, you are welcome to contact us for clarification before placing your order.

How do you ensure product quality?

At CashCarry.uk, we take product quality seriously by working exclusively with verified and reputable suppliers. Each seller undergoes a thorough vetting process, including checks of their Company Registration and VAT status via HMRC and the VIES system. Additionally, our integrated platform uses automated tools and AI-supported order verification to minimise errors and ensure product accuracy. While we maintain high standards across the marketplace, we also encourage buyers to perform their own due diligence, particularly when purchasing from third-party sellers.

Accounts & Payments

Do I need to create an account to purchase products wholesale?

Yes, you must create a business account to access wholesale pricing and place orders on CashCarry.uk. Registration is free and available exclusively to verified businesses such as retailers, wholesalers, caterers, and online resellers. Once your account is approved, you'll have full access to our marketplace and its wholesale features.

Can businesses set up credit accounts?

CashCarry.uk does not offer credit accounts, as we operate on a cash-and-carry basis to ensure fast, secure, and straightforward transactions. However, some of the independent sellers on our platform may choose to offer credit terms at their own discretion. If you're interested in setting up a credit arrangement, we recommend contacting the seller directly through the platform to discuss any available options.

How can I view my purchase history?
What should I do if there’s a billing issue?
Are invoices provided for every purchase?

Returns & Refunds

What is your return policy?
Can I return partial quantities?
How are refunds processed?
What if I receive damaged or incorrect items?
How long do returns take to process?

For Business Customers

Do you offer B2B pricing?
Can I apply for a business account?
Are there special terms for restaurants or resellers?
Do you provide purchase reports or analytics?
Is there a loyalty or rewards program?

Support & Contact

How can I contact customer service?
What should I do if I have a complaint?
Do you offer support in multiple languages?
Where can I find your terms & conditions?
Is there a live chat or hotline for urgent inquiries?