Return Policy

At Cash Carry UK, we are committed to ensuring a reliable and transparent trading environment for both our buyers and suppliers. As a B2B wholesale platform, our return policy reflects the nature of commercial transactions and the responsibilities of all parties involved.

General Return Policy for B2B Transactions

Due to the wholesale nature of our marketplace, all purchases are considered final unless one of the following conditions applies:

1. Defective or Incorrect Products

If goods received are defective, damaged, or do not match the order, buyers must notify the supplier within 48 hours of receiving the delivery. Claims made after this period may not be accepted.

In such cases:

  • The supplier is responsible for arranging the collection of the incorrect or defective goods.

  • Once the products are returned, and the discrepancy is confirmed, a full refund will be issued to the buyer.

  • If the order was placed using our Escrow service, the funds will only be released to the seller after the buyer has confirmed the order was correct. If a dispute arises, our support team will mediate the situation, and a full refund will be issued to the buyer if the claim is upheld.

2. Products Eligible for Return

Returns will only be accepted if the products are:

  • Unused and in original condition

  • Returned in original packaging with any seals or labels intact

  • Approved by the seller following a return request via the platform

3. Return Process

To initiate a return:

  • Contact the seller via the Cash Carry UK messaging system, or

  • Email our support team at contact@cashcarry.uk with order details and photographs (if applicable)

Our platform will generate a Return Reference Number and coordinate with the seller for collection if required.

4. Shipping Costs for Returns

  • If the return is due to seller error (e.g. defective, damaged, or incorrect goods), the seller bears all return costs.

  • If the return is for any other reason and approved by the seller, the buyer may be responsible for the return shipping costs.

5. Refunds

  • For Escrow orders: Refunds are processed only after the returned goods have been collected and verified by the seller.

  • For bank transfer orders: Refunds are issued directly by the seller once the return is confirmed.

Please note: Cash Carry UK is not responsible for payments made directly between buyer and seller outside of the Escrow system.

Important Notes

  • We recommend that buyers carry out due diligence when selecting suppliers and placing large orders.

  • Cash Carry UK performs checks on all listed suppliers but cannot guarantee product quality beyond the representations made by sellers.

For any further assistance or to report an issue, please contact us at:
E-mail: contact@cashcarry.uk
Phone: +44 (0) 1702 906 549

Cash Carry UK – Wholesale made smarter, safer, and simpler.